Data Deletion Policy

EaseOfBiz is committed to your privacy and your right to control your personal data in accordance with applicable data protection laws, including India’s Digital Personal Data Protection Act (DPDP). This page explains how you can delete your account, what data is removed, and what data must be retained due to the nature of our verified collaboration graph and financial compliance laws.

1. How to Delete Your Account

You have the right to permanently delete your EaseOfBiz profile and associated personal data at any time directly from your dashboard. No email to support is required.

• Log in to your EaseOfBiz account.
• Navigate to your Portfolio Manager / Studio.
• Go to the Settings or Account tab.
• Scroll to the bottom and select Delete Profile / Account.
• Follow the on-screen prompts to confirm permanent deletion.

2. What Happens When You Delete Your Account

Account deletion is a permanent, irreversible action. Upon confirmation, the following actions occur immediately:

• Handle Release: Your @handle is immediately relinquished and your public profile URL (easeofbiz.com/@yourhandle) is unpublished. The handle becomes available for others to claim.
• Personal Data Purged: Your bio, contact information, social media links, profile photos, uploaded portfolio media, and generated media kits are permanently deleted from our active servers.
• Services Removed: Any active services or booking packages you have listed are immediately taken offline.
• Creator Directory: Your profile is removed from our search index and brand discovery directories.

3. Data We Must Retain (The Collaboration Graph)

EaseOfBiz operates a verified professional collaboration graph. Your data deletion rights intersect with the rights of other professionals to maintain their immutable, credit histories.

To preserve the integrity of the graph without violating your privacy, when you delete your account:

• Your active link (@handle) will be stripped from all past project credits.
• Your credit will be converted into a non-linked, plain-text name (a “ghost credit”) on the project owner’s page to accurately reflect that you worked on the project, but it will no longer trace back to any active profile or personal data.

4. Financial and Booking Records

If you have used the EaseOfBiz Commerce layer to sell services or accept bookings, we are legally required to retain specific transactional data.

• Tax & Compliance: Records of transactions, invoices, and commissions paid are retained for a minimum of 8 years to comply with Indian taxation, accounting, and Anti-Money Laundering (AML) regulations.
• Anonymization: While the financial record is kept, it is decoupled from your public profile. We retain only the data necessary (such as legal name, transaction IDs, and amounts) to satisfy regulatory audits.

5. Backup Retention

While your public data is removed immediately upon deletion, encrypted remnants of your data may remain in our routine server backups for up to 90 days before being permanently overwritten. These backups are strictly access-controlled and are never used to restore a user-deleted account.

6. Requesting Manual Assistance

If you lose access to your account, or if you are the legal representative of an incapacitated or deceased user and wish to request data deletion, please contact our legal team directly.

Data Protection Officer
EASE OF BIZ
101, Building No. 0399, Ghansoli Gaon
Navi Mumbai, Maharashtra India 400701
Email: [email protected]

Note: Manual deletion requests from unauthenticated emails will require identity verification to prevent unauthorized account deletion.